Policies

In efforts to maintain the integrity and standard of excellence for which Pure Tennis Academy is renowned, we must dutifully enforce all rules and regulations consistently, without bias or exemption.

What happens if it rains?

• Before school coaching continues regardless of the weather.  Please check with your coach to find out where to meet on rainy days.
• For all other coaching, we make decisions regarding the cancellation of lessons half an hour prior to the commencement time of the lesson.  Please contact the Pro shop (ph 3851 0444) after this time to find out if your class has been canceled.
• We do have wet weather make up lessons.  All students will receive confirmation of the make up lesson at their next lesson and must advise the Pro shop if they will be attending.  (We can not guarantee an alternate lesson can be offered should you miss the scheduled make up lesson)

Do you offer make-up lessons?

• As the majority of our classes are full and the quality of our lessons suffers when the pupil: coach ratio increases, we can not offer make-up lessons in the event of illness, school camps, or other activities which may prevent you from attending your class.  However should there be a space in a suitable class it will be offered as a make up lesson on a first in best dressed basis.
• Students enrolled in private lessons are required to provide a minimum of 24 hours notice of any class cancellations to avoid forfeiting their lesson fees.  This will make it easier for coaches to accommodate more students for make-up lessons they are entitled to.  Make-up lessons will be offered a maximum of two times each term.  If the coach’s and student’s schedules don’t allow for the completion of a make-up prior to the end of the term, the lesson will be forfeited.
• For shared private lessons, if one student is unable to attend but the other can, arrangements must be made for a make-up to be possible (e.g. Student A has a private lesson the one week, and Student B the following week).

When do I book for each new term, and can I stay in the same lesson?

• Bookings for the new term are open four weeks prior to the end of term.  The booking deadline is 2 weeks before the end of term.  Bookings are only accepted with full payment of the term’s coaching fees.
• Pupils who provide the Pro Shop with their email address and mobile phone number you will be sent a sms/email to remind you of the booking deadline.
• All current pupils who book before the deadline are guaranteed their same lesson where applicable and will receive a $10 discount on group coaching fees.  After the booking deadline, all places which have not been booked will be made available to new customers.

What is your refund policy?

If you cancel your lesson for any reason prior to the commencement of the new term, we will refund the total amount less a $20 administration fee.  If you cancel sometime during the term, you will receive a pro-rata credit for the amount remaining at the time you advise the Pro shop.  This credit is only valid for 6 months.

How do I know if my child is ready for fixtures?

Towards the end of each semester, our coaches conduct a fixtures test during their lessons to identify children who are ready to play fixtures.  If you would like to start fixtures mid-term, please ask your coach to organise a grading.

Student Drug and Alcohol Testing Policy

Purpose: Pure Tennis is committed to the highest level of competitive and academic excellence. Pure Tennis believes that the use of illegal drugs or alcohol is inconsistent with this purpose. Pure Tennis believes the use of illegal drugs or alcohol has a detrimental impact on student behavior, interferes with academic and athletic performance and may cause permanent physical and mental harm to the user. The use of illegal drugs or alcohol impairs judgment, slows reaction time and reflexes, and decreases the ability to adequately perceive pain. Additionally, the use of illegal drugs or alcohol by students increases the risk of injury to their teammates, their athletic opponents and others with whom they participate in athletic or other events and activities.

Discipline System

Each student receives a Pure Tennis Academy Student & Parent Handbook upon enrollment in a full-time program. The rules and regulations outlined in the handbook are intended to ensure the highest level of respectful and helpful behavior. The rules are not difficult to follow nor overbearing in their intent. They are designed to uphold the level of integrity for which the Pure Tennis Academy is known. The terms set forth maintain a level of conduct which supports mutual respect between students and staff, while allowing all Pure Tennis students to exercise their full range of positive personal strengths and talents.